Refund and Returns Policy
Last Updated: March 17, 2025
Your Satisfaction, Our Priority
At Javaris, we craft every Square Wall Clock, Rectangle Wall Clock, Round Wall Clock with care. If something’s off, we’re here to make it right—here’s how it works!
Exchange an Order
• No Exchanges: We don’t support exchanges. You confirm all details (size, design, quantity) at checkout, so double-check before ordering—we can’t swap items due to selection errors.
Cancel an Order
• Timeframe: Cancel within 6 hours of placing your order by emailing support@javaris.shop with your order number.
• After 6 Hours: If it’s past 6 hours, your order might already be in processing or shipping—no cancellations possible.
• Fee: A 10% cancellation fee (of total order value) applies.
Returns & Refunds
• Timeframe: You have 30 days from delivery to request a return. After 30 days, your order is considered accepted—no refunds.
• Eligible Returns: We’ll refund your full order (including original shipping) if your soap arrives:
o Damaged or shattered.
o Wrong design, size, material, or product compared to your order.
o Different from its description on javaris.shop.
• Condition: Returned Clock must be:
o Unused.
o Unmodified, with original tags and packaging intact.
o Not defective due to your handling (minor threads you can trim don’t count).
Proof Needed for Refunds
• Include:
o Shipping label or receipt.
o Proof of purchase (e.g., order confirmation).
o Photos of defective items.
o Screenshots of our prior emails (if applicable).
Steps to Request a Return
- Email support@javaris.shop with your order number, reason, and proof.
- We’ll reply within 2-3 business days with a return address and instructions.
- Pack your soaps securely and ship via a traceable carrier.
- Send us your return tracking number or receipt photo in a separate email.
- Wait for our confirmation—don’t ship without our approval!
• Note: Unapproved returns or lost packages won’t be refunded.
Cost of Return Shipping
• You cover return shipping costs, unless it’s our mistake (e.g., damaged or wrong item)—then we’ll provide a prepaid label.
Refund Processing
• Timeline: Once we receive and check your return (takes 3 business days), we’ll email you and refund your original payment method—including original shipping—within 3 business days.
• Bank Delays: Allow 10-15 days for your bank to process it. Not there yet? Check with your bank, then email support@javaris.shop if it’s still missing.
Important Notes
• Returns are only valid within 30 days of delivery—no hidden fees, just your shipping cost back.
• We’re not responsible for lost or damaged returns—use tracking and contact us first!
Need Help?
Questions? Reach out to support@javaris.shop—we’ll respond in 2-3 business days to keep things smooth. Thanks for choosing Javaris!
